Refund & Return Policy

At Sānvivá, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

• The return request must be made within 30 days of delivery.

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, tags, and accessories where applicable.

• You must provide your order number or other valid proof of purchase.

Items that have been worn, washed, damaged, altered, or returned without their original packaging may not be eligible for a refund.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return. These may include intimate items, underwear, beauty products, personalized items, and products specifically identified as final sale.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

How to Request a Return

To request a return, please contact us at:

Email: support@1sanviva.com
Phone: +1 (678) 745-8644

Please include your order number, the item(s) you wish to return, and the reason for the return.

If your return is approved, we will provide you with the appropriate return instructions.

Return Address

Approved returns should be sent to:

Sānvivá
4820 Ferncrest Pl
Douglasville, GA 30135
United States

Please do not send an item to the return address until your return request has been approved.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

If you receive an incorrect, damaged, or defective item, please contact us at support@1sanviva.com as soon as possible and provide your order number and clear photographs of the issue.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to make the funds available after the refund has been issued by Sānvivá.

Exchanges

If you need to exchange an eligible item, please contact us at support@1sanviva.com.

Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at support@1sanviva.com as soon as possible.

Please provide your order number and clear photographs of the item. We will review the issue and provide an appropriate solution.

Order Cancellations

If you need to cancel an order, please contact us at support@1sanviva.com as soon as possible.

Because orders may enter processing shortly after they are placed, we cannot guarantee that every cancellation request can be accommodated.

Contact Information

For questions about returns, refunds, exchanges, or your order, please contact us:

Sānvivá
Email: support@1sanviva.com
Phone: +1 (678) 745-8644
Business Address:
4820 Ferncrest Pl
Douglasville, GA 30135
United States

We will respond to customer inquiries as soon as reasonably possible.